I would advise prospective clients to save themselves the grief and go with another company with professional management and insurance that will make a claim or repair if they harm your things such as 2 Men and a Truck.
I'm a medical professional with four previous household moves to compare. I've never had a bad experience moving until this one. This should have been an easy move, less then five miles, and I hired them to pack and wrap everything.
The representative supervisor underestimated the time and materials by a shocking amount. When they ran out of packing materials, instead of calling for more, they placed breakables in laundry baskets with no wrapping. They barricaded my storage area at the front with boxes instead of placing on the shelves provided. I couldn't get to things to see if they were broken. They placed my sons drum set on a truck with no packing and of course it was damaged. I am still finding broken things.
They left my old house doors wide open and a cigarette butt on the carpet. At the new house, they folded my children's and babysitters shoes in half to use as door stops. The supervisor put drinks without asking in my fridge and told the babysitter not to let the children have them?
It was a awkward day as we listened to the supervisors rant about the move, one of which had prepared the estimate. We were confused and felt bullied when the final bill, much higher than the estimate was presented.
Subsequent questions on the broken items have fallen on deaf ears, and they complained that I did not tip.
Save yourselves.
I did read the response and I have to say I'm stunned with the nonsensical reasons they gave given that they had as much time as they needed to prepare a workable estimate . I believe they took advantage of whatever situation they perceived me to be in. Also anyone that knows me also knows that my children are preteen/ teens and a neighbor and a college student were both present during the hours I was on call at the hospital. Even my realtor called could get no satisfactory response from this company.