I have a bit of a love - hate relationship with Air Canada. I love the fact that in the past couple of years they have had amazing fares and sales. I hate the fact that I have never had any exceptional service with them, and a few downright crummy experiences with them. I thought I would review them based against Westjet, our next largest carrier.
First the good
As Canada's national carrier they fly to alot of places that Westjet doesn't.
Aeroplan is quite a good rewards program.
Their prices in the last 2 years have been consistently better than West jet ( I got a fare to Orlando for 119 each way from YYC! )
Air Canada is one of the world's safest airlines
They offer premium seating in economy ( for a fee), but I like the option
Now the bad
Service overall is standard, nothing exceptional, nothing outstanding
Westjet has a friendlier vibe.
I personally have dealt with more delays here than with with Westjet
They have eliminated cash on board purchases.
I have only once ever had a truly brutal experience with AC - too long to go into here, but at the time they dealt with it the best they could.
Final thoughts...despite the things I dont like about AC, they are outweighed by the good. They are safe, and quite often have good deals, so I cant really complain.