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| - UNPROFESSIONAL, UNCARING and RUDE!
As a healthcare professional and having owned and managed several pediatric clinics here in the Valley, I was shocked and disgusted with the lack of professionalism and to the indifference to the needs of patients demonstrated at the FastMed URGENT CARE Clinic!
My Husband injured his back and was unable to walk or sit. He was in constant agonizing pain. I made an appointment at FastMed, we arrived early and filled out the necessary paperwork. We waited 40 minutes past our scheduled time while the pain my Husband was experiencing increased in severity and had become unbearable. He fell to the floor and was lying on the floor unable to get up. The front office employee, Dana simply ignored the situation while others in waiting area looked on in horror and some even asked Dana if "there was someone who could help the man on the floor". Her response over and over was simply, "Someone will be right with him". After I took care of him and tried to make him more comfortable, I went and asked Dana if my Husband could go back and lie on an exam table as he was unable to sit. It was awful to see him lying on the floor in so much pain in the waiting area! With much reluctance, she got up to ask someone if he could come back. So, after 55 minutes, my Husband was brought back and he was allowed to lie on exam table. We waited for 15 minutes for someone to come into room to check on him. I then spoke to someone in the back to let them know we had been waiting OVER an hour and my Husband was in extreme pain. Again, I was told, "The doctor will be right with you". About 10 minutes later, a medical assistant popped her head in and said, "The doctor will be with you soon". When I tried to tell her how much pain my Husband was in, she ignored me and walked out of exam room. The Physician Assistant, Jie Ding came in about 12-15 minutes later, looking very annoyed and without looking at either one of us stated, "What is all the moaning about?" - his bedside manner was abhorrent and rude. After everything we experienced up to that point, along with the treatment we received from the PA, Ding, we opted to leave immediately and go to an Emergency Department. (We chose FastMed because an ED generally can be busier with extremely long wait times along with higher co-pays.) Upon entering Scottsdale Healthcare Osborn ED, the nurse and aides moved quickly upon seeing the condition of my Husband and came out to assist him to a room. The physician immediately came in assessed the situation, ordered X-rays and gave my Husband medication to ease his pain until they were able to view the images and fully examine my Husband to make a proper diagnosis. The nurses and physician were efficient, caring, competent and knew how to address the needs of the patient. We received OUTSTANDING care at Scottsdale Healthcare Osborn.
NEVER again will I ever step foot in a FastMed Urgent Care clinic!
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