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| - We were incredibly disappointed with our experience here. We had a friend visiting from out of town and last Saturday decided we'd like to check out a new happy hour around town. We saw that Pita Jungle's happy hour looked pretty promising and waited an extra hour to go out to eat so we could get there at the beginning of happy hour (3pm). Note that this location (Ahwatukee) opened in the beginning of March, and the information on the restaurant website has still not been updated to include this location. We arrived around 3pm and were sort of greeted by the hostess. When we asked for our party of four to be seated on the near-empty patio, she made the "I'm sorry" face and proceeded to explain that all the tables out there are two-tops. The plastic, easily-movable tables. We waited for a couple seconds longer for her to say "Well, I can see if we can work something out." You do that. Don't think too hard.
While we were waiting we looked at the menu and found out that THIS location doesn't do a weekend happy hour. Thanks for updating that website. We almost decided to leave and come back another time, definitely wish we would have done that, but we were pretty darn hungry at this point. After pushing two tables together the hostess came back inside and grabbed four menus, then proceeded to greet another group, then flirt with a co-worker, THEN say "you can come with me" to our party with barely a glance in our direction.
We were seated in the very far corner of the large patio, as far away from the door into the restaurant as possible. I imagine this came into play later with our terrible service. Our server came, got our drink and app orders, and did well to check on the apps when we were about halfway through them. Our friend got a strawberry banana smoothie and it was delicious. We ordered the baba ghanoush as we were promised that it was extra smoky, and we love it that way. When it arrived we were surprised to find a pile of lumpy, stringy eggplant that clearly needed another round or two in the food processor. The texture was gross to the point where my SO couldn't eat it, and she is usually crazy about baba ghanoush. It was smoky, however. Our friend ordered the stuffed grape leaves, and they were fine. Comparable to what you would be served at a fast food Mediterranean place - definitely nothing special.
For our entree we ordered the black bean burger. We have had the burger once before (take-out from the Arcadia location) and liked it, but it is SO mushy and hard to eat as a burger. It just falls apart very quickly. We like the cranberries in the burger, very nice touch. The toppings both last time and this time were disappointing - the onions were cut so thickly that the taste of onion took over and it was hard to enjoy the burger. The tomato slice was incredibly thick and included part of the hard center near the stem (again, both last time and this time) and we had to do a lot of doctoring to enjoy the toppings.
Here is where we started to be severely unimpressed. While we were eating our entrees, our server was no where to be seen. Not once did she return to the table until about 15 minutes AFTER we were finished eating. During the meal we had to ask a hostess to refill our four empty waters, and then another server to refill another one later on. At the end of the meal, after we had been sitting for quite a while, we finally had to ask another server if our server was still around. She replied "Well, I hope so!" and went to find her. It should be noted again that this was about 4:00 on a Saturday afternoon. It was NOT busy and there were plenty of waitstaff. Our server eventually showed up looking a little sheepish and took our plates. We asked for the bill and lo and behold, it took another five minutes to get the bill out to us. We didn't even consider waiting to have her come back outside to pick up the credit cards - we just walked them into the front desk. We had written clearly on the back of the receipt how much should go on one credit card and how much to put on the second. After waiting for the hostess to track down our server to run the cards, we got them back to find that she had gotten the amounts correct, but the cards switched around. Really? Really?
Yeah...we won't ever be coming back. Left feeling disappointed and frustrated at having spent any money on this dining experience.
EDIT: Changed to three stars. After our last review we were contacted and given $25 credit at the Ahwatukee location. We returned for happy hour since that was our original plan. Our server was fantastic, very attentive and positive, fun to talk with (didn't tell them about our credit until the end). We had a hard time spending $25 at Happy Hour with all the $1-$3 tapas. Good margaritas for $3.50. We had all the vegetarian tapas and they were delicious. The only thing we'll still be staying away from is the grape leaves -unimpressive both times. We'll be back, but probably only for happy hour.
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