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  • This operation needs some big time tweaking, like STOP, evaluate, make changes. Ordering is weirdly stressful and inconsistent. There are no menu's in front to remind you of what you are ordering at the food line, with any line behind you you can't see menu boards. There is no identification of what ingredients you are looking at, no description by servers, what am I looking at? what are my choices? what do you recommend?.....silence. The servers don't know their role, I don't know their role, with people breathing down your neck good luck first timers, cause its crazy. Service should be 1. Greeter, welcome !, (orientation, have you been here before?) Takes the order completely, describes cheeses, sauces, toppings, each worker has a station they do not deviate from making certain each guest is good as they pass off. Cashier shouldn't be pizza cook, sell desserts, sell beverages, tell guests approximately how long order will take and their way of announcing your name (Use speaker, or take it out to guests) have someone checking each table and maintain dining room. I strongly recommend Pizza is instantly taken to table once its out of the oven. So easy to take wrong food as a guest, food just sits until someone checks on their order and now is eating food right out of the oven that has cooled losing quality each second. The Pizza is good and could be amazing, there are so many choices in the shopping center if you do not make the experience equally amazing you will soon be losing traffic and sales. There are also many of these make your own pizza concepts now. My opinion is re-training by owners is critical right now, we have been to location 4 times in the past few months at the same time and traffic looks softer each time. We are done now and will rest for awhile. Once we decide to go back, we hope owners have heeded this advice.
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