I've used this cvs on and off since it opened. It was great years ago. I moved away for three years and moved back a year and half ago. Nothing but problems since. They screwed up the insurance info, lost a prescription, always too much work for the few employees. I know it's not the employees fault but cvs seriously needs to hire more. The employees there are overwhelmed and, while they try to be nice, they are clearly frustrated by the situation which affects their customer service. Shouldn't take 4 hours for a refill requested at 8am, but it does. Luckily I moved across the street to smiths. Have been much happier since.