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  • The worst cleaning service received so far. This was the second time I went to this place and it convinced me to have to say something about it. The unpleasant trip started from the front desk. At the minute I showed up, I got pulled a screen to show my today's bill, including a $30 fluoride treatment. This item I got never charged or mentioned in my prior 10+ cleaning services with other dentists. So I asked to opt out if there is copay in there. And I also declined laser for another $100. This is just fine because they let me to choose to add/not. After I was laid down, the hygienist name Dominique started her cleaning on me. I felt pain at the first touch and the second...and the pain never stopped. I had to shake to avoid that for at least 10 times with uncounted bearable discomfort. Then the point came, she said 'I know you declined fluoride treatment, but you really need it. See how sensitive and bad your teeth are. I can get you a fluoride toothpaste which is prescribed and only $12.' Enough, why the soliciting is everywhere and I truly believe she made me hurt on purpose with the following words now. The reasons are:1) my previous cleaning service never hurt like that even at the time I took my first cleaning three years ago(bad shape then). And I was advised to have a good status of my teeth in the last Nov.; 2)Her doctor, dr Poll, did the other side of my teeth two weeks ago and Dr Poll never hurt me on any touch. So if you may say I am at a super bad situation, but why inconsistent in between your own staff? 3)in the entire cleaning service, she did not care at all about my pain, even at the time of shaking reactions. The process took 30 mins and I felt it was 3 hours. I am paying money to get what I expect to get and I do know what to expect with dentists(I have used 4 dentists so far due to relocation). I believe this lady was getting me to pay for what I was not happy to, then she had her way to let me feel awful. Maybe she didn't mean to, but what I saw was nothing but attitude. I will never go back there.
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