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  • I love Smashburger. Just not this one. We dropped in for our first visit at the Park Road location after seeing a movie at Park Terrace. I've been enjoying the burgers In Cotswold and Stonecrest for awhile, so I knew what I wanted -- Classic Smash, no tomato, on a gluten free bun. We walked up to the counter to a young woman looking directly at us, and while playing with her hair, she let me know that she's not taking orders right now and that we'd have to wait. Right on. Once we were permitted, by another employee, to make our orders, we took our number and our drink cups and were off to find a seat. The layout in the Park Road location is maze-like -- definitely not the open, airy layout of the other Charlotte locations. If anything, it's kind of dark and dreary in there, with high partitions separating the tables. Our meals were delivered quickly. Everything was as we'd ordered, but the temperatures were all over the place. My burger was warm, but the bun was cold. I decided to try the new Smashtots, which were great once they cooled down enough to eat; they were lava hot when they arrived at the table. Another oddity was my boyfriend's burger; he'd ordered two patties which were both comically larger than the bun they were served on. His meal looked like a flying saucer; flat and wide with the burgers and with a tiny, domed bun on top. While we ate, we noticed at least half a dozen employees aimlessly milling about. Two came bursting out of the back in a piggyback riding situation. I might order for pickup or Postmates from this location, but if I plan to sit and enjoy a burger, I imagine I'll go elsewhere.
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