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  • I called Courtesy Chevrolet on 11/29/14 at 4:21pm at the number provided on the Auto Trader ad. A man answered who claimed his name is Ken. I told Ken that I was interested in this vehicle from an Auto Trader ad and wanted to make sure they had it before I drove to their facility since it was a 27 mile drive. Ken asked for the stock # which I gave him and he said that they still had it. Ken asked me a few more questions about financing and my intentions before he claimed that they would have the truck pulled up front waiting for me if I was there before 5:00pm. When I arrived at Courtesy Chevrolet, before 5:00pm as agreed, I was greeted at the door and I explained that I was there to meet with Ken. I was never introduced to Ken and instead was told that he was busy with another guest and that I would be assisted from a man whom I cant remember his name. This man explained that he would find the vehicle and pull it up front. After about 10 minutes he resurfaced to explain that it might be out back and that was where he was going to look next. About 15 minutes later he resurfaced to explain that he was going to take a Jeep around the lot and look for the vehicle because often employees hide the vehicles with low mileage. That is literally what he told us. I explained to him that the mileage posted on the online ad are wrong and that a picture shows the actual mileage to be over 160,000. He didn't seem to be surprised that the information was posted wrong as if it was common. After about another 15 minutes he shows up with papers in his hand to explain that they can not find the vehicle that I was there for but that he had a similar vehicle that was similar in price and two years newer. He offered little sentiment towards not having the vehicle, that over two hours of our time was wasted or that we had drove a combined 52 miles to make the trip to there facility. When I asked about the other vehicle being similar in price I wasn't surprised that it was over $8,000.00. I left Courtesy Chevrolet embarrassed, angry and with the feeling that I was hustled out of my time, money for gas and dignity of being treated like a human being.
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