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| - We have used Bark Place Grooming since our dog became a part of the family a little over a year ago. The first couple of visits were 5 star. The staff seemed happy and confident. Rufus looked amazing, smelled great, and wore his jaunty bandana they gave him looking and behaving very happy. The groomer did a style on him called "teddy bear head" and it was adorable. I've requested it since.
The last couple of times have been different. He came home the time before last looking great, but behaving a bit strangely. Hiding, not wanting to play, and marking in the house which we haven't had a problem with. After a few days, he was his old self and I chalked it up to maybe he wasn't feeling well. The last time I took him, I waited hours to pick him up and I finally called asking if he was ready, and the answer was, "Yeah, didn't we call you?" No. But again, not the end of the world. Rufus behaved clingily, but I figure he might just not like grooming. The staff though has not looked like the same people and to be honest, it seems the happy, confident, professional demeanor is gone. I'm just not getting the good vibes I got from them before. (Yup, I'm a vibe person lol).
So I figured one last chance here before I change groomer to see if it's just been a couple not great experiences. They were able to get him in last minute, which I appreciate since my fluctuating work schedule makes it hard to schedule anything else. I asked the girl at the desk if she thought his nails look like they needed a trim. She said, "No, they're not bad." So I requested to skip the nail trim then because I know he gets anxious over a nail trim and I wanted to see if that attributed to his recent odd behavior post grooming. I saw her write it down along with "TBH" for Teddy Bear Head on his little info card. When I came to pick him up, he was in the kennel. No bandana today, that's fine. We paid the $55.00 plus a $5 tip. Getting him out to the car, I noticed his nails were trimmed quite short. I went back into discuss and the groomer said he needed it and that the girl at the front said "to skip it if they weren't bad. But they were bad and he needed it". I said, "I asked her if they were bad and she said no." The response was, "Oh she's just a receptionist, she doesn't know." Okay fine. Miscommunication and not qualified person answering questions regarding my dog. I got in the car and left and then really got a chance to look at my dog's haircut. See the pics. That's supposed to be a "teddy bear head". He looks like a mad scientist with a faux hawk. I had to trim his hair to even it out the best I could. For $60.00, nope. Not coming back.
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