Mark , Mark hes my man.. if he cant fix it no one can! My crew luggage goes to Mark.. and he fixes it timely and every time.. My luggage is flight crew luggage.. takes a beating.. he knows Travel Pro.. and how to get my warranty.. how to get my inflight supervisor to approve a new one..or not! AND even finds things that I didnt know were in there.. umm thats embarrassing! Seriously... I know this is cheesy... But drive a bit and get in the hood, Mark rocks and if you pay a bit more for his expertise, isnt it just worth it?