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| - I do not know why I keep giving this place another try. I've been going to "Matsuda" since I was 15 years old, at the location next to T&T. It is quite unfortunate that the service at this Don Mills location NEVER FAILS to disappoint me. The food is great though, good job sushi chefs.
However, every time I come here there's always at least one rude worker. The overall service is extremely slow and disorganized. I came to Matsuda tonight, April 6th. I have a very specific complaint to make. I was originally going to confront them there, but did not want to make a scene in front of my family. I understand this place is busy, but that is no excuse to be blatantly rude to PAYING CUSTOMERS. I've worked in the restaurant industry for years and I completely sympathize with workers when it gets busy, but it's never okay to treat customers the way they did. First of all, my parents are old. They are sometimes forgetful, and sometimes don't know how to communicate well. The waiters/waitresses were very impatient with them, and actually ignored them several times or walked away when they were still speaking. They also had a look of annoyance every single time we would place an order. This is all you can eat isn't it? Another downside is that they do not have pieces of paper to fill in for the all you can eat option. Instead we wrote on a blank paper the menu item #, the item name itself, and the amount. For some strange reason that wasn't sufficient and each time our order was taken, we had to either look through the menu to point it out to them or repeat it several times. The ordering system is problematic because: it was disorganized (kept messing up our orders) and was not efficient whatsoever. No exaggeration here. Legitimately every single time we ordered, there would be something wrong. Either they would insist we ordered something we in fact did not, or they would forget something. I think we had to tell them at least 2+ times each time we needed something (i.e. spoon, shrimp, etc.). The service was so incredibly slow it was unbelievable. I wasn't as full as I normally get from all you can eat, that's how slow the service was. I had no choice but to eat a little at a time with huge breaks in between because that's how they brought our food to us.
My specific complaint is towards one of the waitresses. I did not get her name but she had red ends to her hair that was tied into a bun. She was VERY rude, I felt uncomfortable throughout my dinner. Not a friendly environment. I called out "excuse me" politely, many times to her - which she ignored. She definitely heard me too, and walked right past our table, obviously ignoring my calls. Then I raise my voice significantly and she FINALLY turns around and acknowledges me with some hand gesture. She did not even bother coming back to us. In no circumstance should a customer be treated this way.
Good food, but if you want to fully enjoy yourself please save yourself the trouble and go next door to Gonoe or something.
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