I found this place on Yelp and believe it is fitting to share my awful experience. My frustration is two-fold. I went in for a gel manicure last week and was very disappointed with the outcome.
First off, I had to ask 2 times for my nails to be re-filed so that they were straight, the manicurist ultimately fixed this. My real frustration was with how my nails were painted. I made two separate comments to the manicurist while he was doing my nails that he wasn't painting the full nail (he missed the sides and the nail bed). I was in a hurry when he finished my manicure and left the salon. When I got to my dinner, I noticed how poorly painted my nails were despite my repeated requests. I was really trying to ignore it, but I couldn't anymore, so 3 days after my manicure, I went back to the salon.
I went back into the studio and talked to a different man than the one who had done my nails. I calmly showed him my nails and shared that my manicure was unsatisfactory and I wanted them re-done. At first he appeared to be willing to replace my service and then he told me that my nails had just grown out (it had only been 3 days and it looked like it had been 2 weeks) and when I reminded him it had only been 3 days, he told me that this is the proper way to do gels and that if you get too close to the cuticle it peels off. I have had a lot of gel manicures and I know that that is not the case.
I decided that the replacement service was just not worth fighting over, so I told him that the service provided was sub-par and that I would not be back.
Bottom Line: Poor paint job, REALLY poor customer service.