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  • I've been here before and had relatively good experiences, but today these guys really dropped the ball. My wife is in school at UNLV, and she has exactly one hour for lunch. I picked her up and took her to Aloha Kitchen. We were in line by 12:10, waiting to place our order. Plenny time for a great island lunch, yeah? No. It took the counter guy 10 minutes to take care of the one person in front of me. Half of that time he was standing with his back to the register, waiting. Finally took our order at 12:20. Still plenny time, yeah? We waited. And waited. And waited. I got up and asked whether they'd forgotten us. The counter guy assured me our food was "next." Waited some more. A very polite busboy asked how long we'd been waiting. We told him almost half an hour. He checked, and told us our food was "next." At 12:45 I got up again. My order number was 58, and I saw that people with 60 and 66 had received their food. I told the counter guy we needed to take our food to go, because we were out of time. He got pretty snippy with me, telling me I was "next." "You've been saying that for half an hour." "Whatever." Finally got our food at about 12:55. To go. Dry katsu, no sauce. Mac salad instead of the kimchi we ordered. Everything separate, so there was no rice in with the curry or kalua--it was in with the bone-dry katsu. My wife tried to eat some of it on her way back to school, but burned her tongue on it because it was so hot. The food was pretty good. I ate the katsu while fantasizing about having sauce. The mac salad was good, even though it wasn't what I ordered. If I had a two-hour lunch hour, I might consider coming here again. But only if they get new help. Seriously--the service we received today was atrocious.
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