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| - I have NEVER in my life and whole experience in traveling, have ever wrote a bad review and that is because I strictly stick to Airbnb. I gave this hotel a chance since the photos looked promising and did read a couple good reviews that were obviously now fake.
The area itself is a little rundown but that's vegas, it's an old City, so I cannot hold that against the owners and the company but the condition of the rooms? Yes, yes I can. The room looks nothing like the photos, the floor was dirty, there was holes in the sheets, the sheets were dirty, the bathroom was not cleaned and we did see insects in the room as well and even on the bed.
To top it all off, the staff is disrespectful and obviously are not fit for the job when it comes to customer service in general. If you CANNOT keep your professionalism present and cannot communicate, stick to another type of job. Maybe somewhere where no one has to face you and your ugly attitude. Somewhere that pays minimum wage because that is obviously what your job skills and you overall are worth. Other people that are actually fit for a customer service related job are being screwed out of that position. The only person that was a gentleman that I encountered that was also part of the staff during this whole situation later on in my story, was great. He is not included in the statement above.
I stayed in the hotel room with my friends that are a couple that came to visit me from Los Angeles. The stay was for two nights (3 days) but I only stayed the first night and my two friends stayed both. I had work early in the morning after the first night and I couldn't take all of my belongings with me to work. So I had left a couple of small belongings in a bag. I advised my friends to hand them to me when we saw each other later that day at my house (since they were coming over to hang out with another couple of my friends) and she said okay. My friend arrived to my house later that night and forgot to bring my belongings which was fine since they were still staying for another night (that night).
The next day, the day of check out, I had work early in the morning before the check out time and my friends were leaving that morning as well to catch a bus to go back home to Los Angeles. I had left a couple of small belongings in a bag with my friends as I stated above. So before work, I called the front desk and explained the situation with them and asked if my friends could leave the bag at the front desk so the staff can hold onto it until I'm off work later that day and they said YES. It was gentleman that answered and he was kind. So my friends checked out and left my belongings with the front desk employees and they even asked for a name as well so they know who they are handing it to. My friends gave them my name and the desk employees were then holding my bag.
Me being courteous, I called the front desk again to see how long they'd be holding my belongings and that is when a disrespectful "woman" since a real woman does not down other woman, answered the phone. I gave her a run down of the current state of the situation and agreement and it's almost like it went through her left ear and right out the other (nothing in there). She then told me "no, there's nothing here" and HUNG UP.
I called again and yes this time I did call in a little more aggravated and I have every right after what she just did and she answered again with the most disgusting attitude. She then continued to talk over me and said that they are not holding anything for me and I quote "your friends are liars". What gives that child the right to say something like that? What kind of business are you guys running? I let her know I would be coming down and she hung up once again. This all happened ON MY WAY TO WORK. I work as a customer service representative for a large company and I actually do my job. So you mean to tell me that I have to be late to my job because this child with a job can't do hers? Insane.
As expected, when I pulled up, of course the child and her friend changed their whole attitude and acted like nothing happened then and I knew it was her from her voice. I told them both that I am here to pick up a bag (as stated multiple times on the phone) that my friend left and the child, I guess her brain started working then and thankfully it was strong enough then to process my statement. She then asked for my name and my ID (wow it's actually there, why was she lying?) and I did what she asked. She then handed me my bag that was right next to her LMAO REALLY?
This place is a shit show. Point, blank, period.
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