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| - This the first time I have taken the time to write a review (I ordinarily have better things to do), and as you might expect it is motivated by unusually bad experience. I ate there today for lunch (a Sunday afternoon) with my wife and some friends. We have all eaten at Italian Pie several times before and had a good opinion of the place (other than occasional slow service) until today (and had you asked me to review it prior today, i would have given it 3.5 stars). We came in for lunch when there were maybe three or four other tables occupied. The waitress was relatively new, which I am making allowances for in this review. Mu friend and I came for some Four Friends (local brew) on tap, which Italian Pie has carried in the past (I77 IPA -- awesome), but apparently no more (this may have been a limited production by Four Friends though, I am not sure). Back to he ordinary stuff you can find anywhere (they do still have Old Meck Copper on tap if you want a local brew). We settled for the Sam Adams winter lager (good beer, but again you can get that anywhere). We were disappointed, but more disappointed that it took no less than 20 minutes to get our drinks (including our kids drinks). The waitress recommended the bloody mary which our wives tried. They were not impressed. Only after telling the waitress we were going to leave, did our drinks finally come out. Again, let me emphasize the place was far from busy, but apparently the bartender was overwhelmed.
Then the wait for the food . . and it was not worth the wait, nor the price. My wife ordered a calzone, my friend the pastrami sandwich. I ordered a cup of soup with a chicken caesar salad. The sandwiches (my friend previously had eaten here several times and usually ordered the pastrami sandwich and loved it) looked different than before - like something from Gordon Ramsey;s Kitchen Nightmares. My grilled chicken ceasar salad (the chicken looked liked prepackaged sliced chicken (Oscar Meyer maybe??) caesar with the chicken on top - but wrapped in a big ball of aluminum foil. The food that came out was the most unappetizing in appearance/presentation I have seen in a long time. Maybe presentation isn't everything, but when you charge $9.50 for a salad, maybe you should leave the ball of aluminum foil off of it. Just a suggestion. The difference in presentation/taste/quality was so noticeably different, we asked the waitress who told us the prior kitchen manager had quit the week before.
Anyway, we were not shy about conveying some constructive criticism to our waitress (which is VERY unusual for us), we got not so much as a visit to our table from the manager. instead we we got a bill for the full amount.
Needless to say, neither my wife and I nor our friends will be going back. What a huge disappointment and waste of time and money. Unless some big changes are made, you would be better off going just about anywhere else in town.
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