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  • Horrible. I will never use them again! I ordered a kitchen vent hood and extension kit from them in early September. The sales rep was initially helpful and gave me a good price. However, the next day I found out that he had ordered the incorrect part, and it took more more than a week and more than 5 phone calls to sort it out. The vent hood arrived as expected, but the extension kit was not available until November (more than 2 months after I had ordered it). The sales rep did not tell me that there was a backorder, because had I known, I would have ordered another model. The company also did not keep me inform of the delivery/ availability of the part during the whole process. I was undergoing a kitchen reno and this was holding back the completion. I tried to cancel the extension, as I was able to install the hood without it. Despite calling customer service multiple times, filing out and sending in the appropriate paper work, I was not able to return it because they told me they never received the form. They make the whole process so complicated when really it shouldn't be. I would rather pay a bit more money than deal with the frustrations that I have experienced with this company. I will never use them again, nor will I recommend them to anyone.
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