Matthew knows how to make a customer feel comfortable. More companies should run their businesses like he does. He repeatedly sent me texts to let me know how far out he was from my call since he was coming from a job far away. Sent me his photo so I would know who to expect. Spent two hours thoroughly cleaning out my gas dryer for a very reasonable fee. It didn't fix my dryer and he actually offered to not charge me!!! I paid him... he deserved every penny for the work he did. Another very well operated company (Appliance Works) ended up fixing my dryer. I'm happy I had Matthew clean it out regardless. It's reassuring to meet someone who loves what he does and treats people nicely and fairly. Exceptional!