After years of feeling annoyed/outraged/disappointed/cheated by the auto service at the dealership, I decided to seek a new mechanic service. Some time ago I heard one of my co-workers rave about the mechanic she's being going to for 20+ years and for some reason that just stuck with me. Any business that can have a happy customer for 20+ is somewhere I want to go. I gave them a call on Monday morning since my engine light had come one over the weekend. I've only been once, so far, so I don't know if I got lucky or if this is how it always is, but when I called them that morning I was able to take my car in right after after our call ended. I thought I was going to have to go through this big ordeal of planning something ahead of time and figuring out who I could ask for a ride to and from work. Martin's Auto Repair made it super easy not only by getting me in right away but also by providing a timely shuttle service. When it comes to the services I was happy with the price, which they verified with me before doing any of the work (something the dealership never did). They also follow up with an email about suggested to-do's, which I appreciated. I plan to return to Martin's for all of that, they definitely have a loyal customer in me :D
The only reason I'm not giving it a 5 is because I have only been there once. I'll be updating my review once I've had a few more visits.