My family has been buying cars from these guys for years. We have purchased well over a dozen and have no plans to stop any time soon. We get 90% of our service done at this location on our cars.
We get great service every time. Once my dad had his car detailed and the tires were not up to his expectations so Toyota sent a Tech TO OUR HOUSE after hours to clean them himself in our driveway. Whhhhaaat? That is so unheard of anywhere else. I live in Chapel Hill now and had my car serviced ONCE up there and will never go back. This is my home service center and will remain so.
I'm sorry that the other yelper had a bad experience and I hope that they reported it to the service manager.
Oh and ask for Mark, he's a great sales guy! He has been taking care of us for at least a decade and a half? Maybe more?