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  • Pretty Freaking disappointed. An establishment can have the BEST food and drinks in the world, but if the service isn't up to par, then customers will either never get to experience the phenomenal food/drinks or never return and this is exactly what happened to us. My mother and I stopped in this coffee shop curious as to the options. I've been here before but when they very first opened, what seems like many years ago. Anyways, we haven't been so it felt like an entirely new experience with new drinks and foods etc. We approached the counter and asked a few questions. My mother asked if they carried any Organic dairy free milk? the guy answered that none were organic except for one the soy. My mom said oh man, okay let me think. He kept saying to get soy or dairy, but my mom can't have soy or dairy due to an allergy. She then said " would it be okay if I tried the rice and almond before I pick?" and the guy goes " well whats the magic word?" and my mom said "what?" and he said " PLEASE! please is the magic word. you have to be nice if you want it, we normally don't do it." First of all, my mom was EXTREMELY kind, just asked a questions and 2nd she's a 50 something year old woman not a child. Who does this guy think he is? This slender tattooed man had the nerve to be a smart ass ( excuse my french) and condescending while dealing with an older and new customer. He goes to pour the rice milk and GUESS WHAT!? the RICE MILK IS ORGANIC! so my mom goes " I thought you said only soy was organic thats organic too." He looked at it and just goes " Oh , i dont read the labels." Really? you work at a food place and you don't read the food labels or know about that food? What a joke. we left the cup he gave us and walked out. We definitely wont be back, and wont be recommending this place to our friends in the area. Unfortunately, an establishment can be wonderful but customer service is what makes a business thrive in the long run.
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