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| - I actually feel sort of bad for giving this place a 3 star since they've pretty much aced yelp so far.
I will say this about buying windows for your house... it's a pain in the ass, and it can be stressful. If you're like me, you'll do some research online, talk to a place like Home Depot, call around and get a few quotes, and feel lied to a lot... Ultimately, you'll settle on someone who earns your trust the best who also comes in the cheapest.
K & J, aside from a few hiccups during the courting phase of our relationship, was great over the phone. They were willing to bend over backwards to earn my business. They weren't able to beat the lowest price I found, but they were willing to come close, and I ended up choosing them because they earned my business.
The installer came out and was really nice... good with small talk as well. He did a pretty good job too overall. I mean, all of my crappy old 70s single pane windows were replaced with efficient dual pane windows. Toward the end of the job, he made an error with the trim, and after some hemming and hawing, we settled on a resolution. He had to rip it out and re-install it. It isn't perfect, but it'll look fine after paint. Yeah, I haven't painted it yet. I'll get to it.
The mistake put him off schedule, so I think he sort of had to rush toward the end. He missed some spots with caulk, and I suppose I could be happier. I wouldn't ever ask them to come out again to change it though, and I wouldn't ask for a refund either. They did a fine job. Not necessarily exceptional, but good enough. I mean, he cut and nailed in some trim for me, and it's not really what they do.
So why the 3 stars? I feel like I was a little misled and oversold on the benefits of new windows. My electric bill has actually gone up since last year. I haven't changed the thermostat. It hasn't really been hotter. I'm not doing anything different, but my bill went up 3 out of 4 months this Summer. I replaced the back door since last year too (which used to have a giant dog door and got direct sunlight half the day), so I don't have any exterior doors or windows that aren't rated for high efficiency or whatever.
It's possible I've got a spot in my house somewhere I'm not aware of where I'm losing cool air or where heat is getting in... same could be said for your house - so don't just assume that your bill will drop by 1/3 and your new windows will pay for themselves. It's also possible something is wrong. I don't know. I do know that a cricket got in behind the trim where there was no caulk and he harassed me with cricket sounds for 3 weeks.
One thing I do like is that it's quieter in my house (aside from the crickets). New windows certainly do help with noise. Wish it kept my house cooler. If my bill didn't go up, I would have given them a 4 - possibly a 5 if things had gone a little smoother (and also just to be nice and support local business). 3 means A-OK, and I don't think it'll bring the average down, but I must be honest here. I know they are good people, and they're great with the customer service and such.
I'm posting a picture of my SRP bill so you can see what I'm talking about...
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