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| - My family has done alot of shopping at Levin Furniture over the past several years. We've purchased multiple bedroom sets, a kitchen table and chairs, and most recently a mattress. We chose to stick with Levin over the years because of the knowledgeable and friendly sales staff at this location. We walk in and they remember my name even if it's been a year since they've seen us last - it's amazing and it shows that they truly value our business. I don't feel they are pushy at all as some have stated. Yes, they are quite thorough and want to make sure you have the proper accessories and applicable insurances to maintain your products and ensure they last a good deal of time. The delivery teams have been a positive experience for the most part over the course of our decade of dealings - one late delivery and one other delivery where parts were missing. Both were not a big issue and resolved quickly and professionally.
Our bedroom sets are going on almost 8 years now - they are fantastic and we have had no issues with them at all. We have found them to be incredibly durable even under the test of two small, yet very energetic children. Completely satisfied with the quality and value for our money spent.
The kitchen table still looks really good after a few years of daily use but we made the mistake of getting a softer wood top and the first time our school-aged child did her homework on it... If you ever want to know what 8x4 is you can simply use our kitchen table as a cheatsheet. Whoops. I guess that was a question I forgot to ask the salesperson. I bought the cleaning and polish kit at the same time - it does a nice job.
And our most recent purchase: A King Size Grand Legacy Luxury Firm mattress (it's a store brand made exclusively for Levin) and to say it has been a complete disappointment would be a huge understatement. This thing is awful!! Within the first year it was already less comfortable than the 12 year old mattress it replaced! It has a 20-year warranty so I called my salesperson to see what could be done. I explained to him it was uncomfortable. I told him that it was not meeting our expectations. I asked if we could reselect a different mattress. Instead, he sent out a man with a small tool to determine the 'saggyness'. The tool showed it was pretty darn 'saggy' but not quite saggy enough to be covered under the Levin Furniture warranty for replacement. But good news - We can call Levin every six months for the remainder of the 20-year warranty and they'll kindly send out the man with the 'sag-o-meter' to see if it's saggy enough yet to be replaced. This guarantee game Levin has insisted on playing reminds me of the 1995 classic 'Tommy Boy' where Tommy says:
"Here's the way I see it, Ted. Guy puts a fancy guarantee on a box 'cause he wants you to feel all warm and toasty inside." ... "Because they know all they sold ya was a guaranteed piece of sh*t. That's all it is, isn't it? Hey, if you want me to take a dump in a box and mark it guaranteed, I will. I got spare time. But for now, for your customer's sake, for your daughter's sake, ya might wanna think about buying a quality product from me."
Meanwhile, my wife and I do not get a good nights sleep and often wake up aching and sometimes we'll sleep on the couch (not purchased from Levin) to get a good nights sleep.
I wrote this review today for two reasons:
Firstly, the fact that I continue to contemplate replacing a, what I consider to be, still new mattress that cost thousands of dollars has infuriated me.
Secondly, to ensure my family, friends, and fellow Yelpers do not have to deal with the disappointment that this final purchase at Levin has caused me.
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