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  • I've dined here three times. The first two times were decent dining experiences. This review though is reflective of my last and final visit. Unfortunately my last visit was one of the worst dining experiences I've had in quite some time. There are a few things that makes a dinner an enjoyable experience. The atmosphere, the food, the service, the price and of course the location. This restaurant failed in a few of these areas. The atmosphere at Turtle Jacks is nice. It suits my tastes. The restaurant has low lightning giving the feeling of comfort, it's decorated well and quite clean. No issues there. This location also has a nice patio that is covered. A perfect setting if the weather is just right. The food was fair. In some ways it was decent, in others it was terrible. My wife and I had burgers, which were decent. My in laws had ordered the fish and chips. The fish was way overcooked, chewy and generally untasty they told me. The coleslaw that came with it was also chewy and lacked general taste. The service was ok. Again not great. We were seated right away but had to wait longer than normal for our meals once we ordered. And after waiting for a lengthy time, my dinner was not brought to me. They had a "glitch" in the system and it wasn't made. So they brought my in laws food and they ate their food only after I insisted they start without me. After 10 minutes my burger finally arrived. Although they gave me fries on the side to munch on while I waited for my burger, the fries that came with my meal were cold. Our waitress was nice enough but charged us for my meal. It was only removed from the bill by the manager when we asked for it for free. It should've been taken care of off the bill to begin with. The staff apologized a few times, sincerely. We weren't terribly impressed though. The prices are ok, and are par with other franchises similar to this style of dining. Location is good too. Just head a few mins west on 16th Ave, west of the 404. Overall. Don't go here. Try somewhere else.
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