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| - One of the key things that can make or break a business for me is how the management team responds to customer feedback. All too often they discount it or seem to ignore it altogether - I can certainly say, in this area, DLUX has got them beat, hands down.
After typing a lukewarm comment or two about the mediocre service I received at DLUX I received an immediate (perhaps it was 45 seconds, but no more than that) message from one of the owners, empathizing with the situation, asking for more info, and very kindly inviting us back for another round. It was impressive... so how could we resist heading back??
Round two was great. A lively, modern space, DLUX impresses when it comes to ambiance. The place has had a wee bit of a wait on both of the weeknights we've been there, which is not surprising given that the place is not as big as it appears from the outside. Love the decor and lighting, it pulses with urban energy. Purse hooks tucked under the bar are always a nice touch, as is validated parking at one of the nearby ramps (be sure to refer to the website to make sure you park in the right one!) The large 4-sided bar is the centerpiece of the restaurant, literally, and semi-circle booths and small rectangular tables line three of the walls, leaving a small front area open for a happy hour crowd standing and mingling. Patio tables out front offer an urban dining experience, which I definitely enjoy. We had Lola B. Dog with us and the DLUX staff graciously accommodated her on the patio, even offering water.
The menu is primarily burgers, with a few salads (all of which included meat, although you can ask for it without and they'll also knock $2 off the price if you do that, so that's appreciated) Plenty of vegetarian options with the burgers, as they allow a free substitution to a portabella on any of their tasty concoctions. There is also a Portabella Caprese burger on the menu along with a White Bean burger, which was excellent. We also tried the special of the day, which was a falafal burger - it was quite good, but be warned, on the spicy side! The size of the burgers were good for me, but probably a tad small for a strapping lad who may want to opt for the upgrade to a double (+$3). No sides come with these burgers (all $8) so if you want fries with that plan on +$2. I'm fine with that, I don't need/want a pound of fries with my dinner anyways!
Service was good on our recent visit and the hostess was charming, even double-checking with her manager that we could have the dog on the patio (which we could as long as she didn't get under foot, of course). The interest in customer service management takes is what trickles down to the staff and in this case DLUX seems to be off to a good start. A nice lively, modern, urban addition to downtown.
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