If you go inside you will be met with a pretty neat experience, especially for kids. You can view the conveyer belt system that processes the original glazed donuts. My toddler and teenager always enjoy checking it out. To add to the fun, the store is bright and the display of donuts leaves you wanting to try every one. My kids also look forward to getting a Kirspy Kreme hat and enjoying their donut and a cool glass of milk. It's an Instagramable experience! ;)
The drive thru is frequently backed up. You can expect above average wait times typically during their busy time, which is, of course, the morning hours.
The original donuts are always fresh and delicious. If you order any other type of donut it's a crap shoot on quality/freshness. I would not recommend their coffee (it's really bitter and the specialty coffee is awful), you're better off with Dunkin Donuts for that. Staff/customer service is hit and miss I would say average. Bottom Line: hit this place up and dine inside if you're in the mood for original glazed donuts and grab your coffee somewhere else. :)