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  • Three months ago I purchased a groupon for a couple's massage. Being from out of town, I called and emailed Touch of Healing to verify they would be open on the 4th of July. My boyfriend and I wanted to indulge in a massage while in town for the holiday weekend. I was assured, via email that Touch of Healing would be open. I therefore scheduled two appointments and ordered the groupon deal. The last thing I wanted to do was purchase something I could not use. The day before the appointment I received a phone call telling me the massages would have to be cancelled as they would not be open on the 4th of July. When I expressed my disappointment, especially after having done my due diligence to verify that they would in fact be open, I was basically told this was my problem because they had been trying to reach me for the entire month of June. 1) I had no phone calls or messages letting me know about the cancellation, 2) even if I had been notified in the month of June it didn't change the fact that I am now screwed because I purchased the groupon in April and groupon will not issue a refund, nor can I use it at a later date as I live out of town, and 3) perhaps the most infuriating point, I received two separate emails on July 2nd confirming my appointments. Thanks for turning this around on me and blaming me for you having to cancel my appointment and now being out $100.
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