Understaffed and under trained, and more likely under paid.
No customer service, just conveyor-belt processing - they may as well let us communicate with Robots.
They up-sold me the 4-business days, for the package I was shipping to the U.S., paid $6 extra.
As per tracking number, the package sat at this location from Thursday 5:30pm until Monday 9am before it actually was processed.
No one knows why it sat there all day Friday instead of being shipped, and no one can explain why a guaranteed 4-business days delivery, became 7-business days.