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| - My wedding at The Wedding Chapel at Aria was COMPLETELY horrible. Here are the things that they did to ruin my wedding:
1. They gave us the COMPLETELY WRONG CEREMONY (Christian instead of civil.) Since we were on camera, we couldn't stop the officiant and ended up with a Christian ceremony even though neither of us are Christian!
2. The live wedding webcast DID NOT HAPPEN. When my friends, family, and coworkers at home tried to access it, they saw a "buy now" button, which implied that we hadn't yet paid for it to be posted, even though it was to be included in our package. Everyone ended up missing out on our day, because even though I ran back to the chapel during our reception dinner to try to get it fixed (yeah, they didn't even know until I told them,) it wasn't posted until the next morning. I don't believe there were technical difficulties (which I would have understood.) I think that it was not set up properly to show that we were paid/entitled to the webcast.
3. My bouquet was missing ALL of the rhinestones that were supposed to be attached. The wedding planner threw them on hastily and messily minutes before the ceremony, but my Matron of Honor's bouquet stayed plain even though it was supposed to match mine.
4. Our package stated that we would have access to TWO wedding coordinators on the day of the ceremony. Not only was Marcela, the coordinator with whom we worked throughout the process, completely absent (which we were not told in advance,) we also only had ONE planner available, so she was running back and forth between the bridal and groom suites. Another woman was present, but she didn't do anything and I believe her title was Administrative Assistant.
5. My emails to Marcela went unanswered for DAYS (sometimes as long as a week!) When I did get a response, I was lucky if she addressed any of my concerns. She actually responded to one with just an invoice (which was incorrect- things were missing!)
6. I was told that we could pay for alcohol to be available in the bridal and groom suites. This never happened, because Marcela never got back to us with our options and I was so busy getting everything ready that I didn't remember. (Our first and final phone conversation actually took place about a week before the ceremony!)
7. I realized before 8 AM on the day of our pre-wedding appointment that I had somehow scheduled our marriage license pickup for AFTER the 10:30 AM appointment, so I emailed Marcela to ask if it could be rescheduled. I received NO response whatsoever. What exactly was she doing during our scheduled appointment time??
8. When the photographer (who was the SINGLE bright spot of the entire ordeal- we loved him!) took the groom and I away after the ceremony for the extra photo time (which I was told could be done in the chapel,) our wedding party and families were "kicked out of" the chapel (their words) while gathering our things that we left in the dressing rooms. Family and the wedding party both reported separately that they felt it was done in a rude manner. A couple of our guests wanted a photo in the lounge area and were told they needed to leave and didn't have time to take it. My wedding party scrambled to gather everyone's things. To make matters worse, they ended up standing around outside of the chapel while we took our photos upstairs, and could clearly see that there was not another wedding taking place immediately!
9. When we showed up at the Cashman Photography office at Aria (which the photographer had shown us during our session,) our consultant, Ashley, said "I don't know why they keep sending people here! I'm not ready for you!" and ignored us as she typed away on her computer. We sat in the lobby (which was awkwardly right in front of her office) for a good 10 minutes, and when she finally called us in to review our photos, the experience worsened further! I tried to ignore her because she was so short with us (I just wanted our photos!) but my husband noticed that she was texting someone the entire time and looking annoyed that we were looking through the prints. So unprofessional and immature! We ended up buying $400 with of photos anyway, then eventually had to file a credit card dispute regarding $100 worth of them when they didn't ship them and then stopped responding.
Basically, I ended up with nothing that I planned and was embarrassed in front of everyone who paid money to travel and attend our wedding in person as well as everyone who tried to watch from home. When I told the chapel manager that I expected a full refund since none of the services they agreed to provide were provided, she refused... until I found the Director's email address online and emailed her director!
Your wedding ceremony is of NO importance to anyone at Aria. It's sad that such a beautiful space is staffed with such incompetent, uncaring people. Please don't make the same mistake that I did!
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