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| - I loved this place for being one of the more hygienic places on the block and for having friendly, pleasant service. I also liked the 10 day guarantee for shellac
However, just today I finally went in to take advantage of the shellac guarantee after my shellac mani chipped after just 5 days (on 4 different fingers). Not a huge deal, I'm a surgeon and I wash my hands a lot so it's hard on my nails. This is why I liked the guarantee! I've never had to use the guarantee before, but this time I think I had an inexperienced manicurist, and there was some colour over the cuticle, so it hadn't bonded well.
However, they made it a really unpleasant experience. First they seemed quite surprised that I wanted it fixed. Then I was told to wait, but then other people started arriving after me and getting their walk-in mani/pedis started while I kept waiting! Then when I asked the manager (the female one) how long I would have to wait (since everyone was going ahead of me, with no end in site, as the place is quite busy), she suggested I come back. I asked for a specific appointment. She just told me to wait again. This was quite frustrating. Then finally she looked in the book to see which employee had done my nails 5 days ago and asked her to fix it. She painted over the chips, which did leave a weird divot and some irregularity on one of the nails. It'll get me through the weekend, but I'm not happy with the appearance and it was an unpleasant experience.
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