I have been a member of Titans Gym for 2+ years and am on a corporate account through my work. Last week I had the primary account holder start the paperwork to have my girlfriend added to the account. Titans told him to have her stop in and finish her portion of the paperwork. So my girlfriend went there today to complete everything and spoke with Geoff (the owner) who said there was no record of anything being done and proceeded to be rude and literally ignore her.
I then called Titans right after she told me how she was treated and spoke with a nice employee (I believe Ryan)that said he would look into it and apologized for what happened.
Now this is what blows my mind. I get a call from Geoff and he tells me the primary account holder had to come back and be there while she signs because there was no record of paperwork from last week. I then voice my complaint to him as this type of thing always occurs at Titans. Everything is always disorganized and no one ever knows what's going on. Geoff then gets very rude and closed our corporate account on the spot and said "Go to Fitworks I don't want you as customers!" Wow are you kidding me?! I have never experienced such rude and pathetic behavior from a business. I just want the public to be aware of how Geoff treats his customers and to not give him your business. There are much better, cleaner and friendlier gyms in Cleveland.