Price for resizing was very fair.
Their certificate of value for mounted diamonds was high. Value determined was actually insurance value. Keep in mind this is a big difference from actual value.
Friendly staff, not pushy.
However, much of the diamonds were overpriced nor did they seem willing to negotiate.
My visit was over a year ago.
NOTE:
The 09/09/2010 post from "Jennifer B." stated that "The Jewelers" did not identify the clarity of her diamond correctly.
By industry oversight, if not by law, no jeweler is required to be spot on...only within a one or two grades of the "actual" clarity. And remember, diamond grading is part art part science, so as long as a jeweler is close there is no crime to be "off" in this respect.
There are several certificates you can get from several recognized labs for the SAME diamond that result in different grading. It's the way the industry is.
Same with appraisals on homes or any other object such as a car. What you feel it to be worth is not likely what the next prospective buyer may think. Further, an appraisers declared "value" is only an estimate not carved in stone.