Came in with a disaster, half bleached and the rest a combination of my root color and a reddish brown color. Wanted full blonde but she told me that with half my hair already bleached it can damage my hair a lot and it could turn out not right. So then I ask about a full color and she gave me a few options that would work well including my preference for reds. Also went in for a trim and some layers, I get very anxious when it comes to getting my hair cut. Before cutting my hair she showed me how much she wanted to cut to make sure it was alright. She also suggested a mask for my hair since my hair is thin and easily damaged. She was exteremly helpful, and I can't believe I didn't catch her name. I love my hair! The color is great and the layers are amazing! I am definitely coming here for any of my hair needs!