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  • Dear Soffer Organization: When I was moving back to Pittsburgh and contacted your leasing department about the Flats at Southside Works, I could not even get a call back. Only when I called and told someone else that I had not yet gotten a call back after multiple calls and emails, did I get some sort of attention and was not treated so nicely (their marketing person pretty much said the spots are a hot commodity and when something pops up, they would contact me). Then 8 months later rolls around and I am living very nearby at the Carson St Commons, and something pops up... I am in the middle of determining if I am staying where I am at in a few months or going to move. I get an email from this same person at The Flats at SS Works... "this unit will be available closer to October but if you want it, you have until 5pm today".... UM..... NO THANKS! Your lack of customer service and generally business congeniality leaves me thinking living there would not be a good experience. I took my chances and stayed put and am happy with my choice as I get the basic amenities of SS Works being right there, and I have a much better parking situation and a more attentive office/staff at the complex. Despite the idea of SS Works being a great one, they need more tenants in there... STAT. I do not care if they are restaurants, shops, or whatever, but the vacant storefronts are depressing. The Cheesecake Factory is ALWAYS jamming though... so can you imagine that if we had a few additional yummy places in there? It could definitely becoming a more viable venue for shopping, movies, dining, etc. I think the idea of SS Works is great, we just need more places in there and if it means lessening the rents a tad, it should be done. The Steel City Mongolian BBQ place will be opening in Feb, but based on previous experience in another market, I do not see this bringing more life to the SS Works... but I wish it would. I dream of a PF Changs, or some other establishments like that coming there... or even an upscale grocer (Market District would be awesome, just saying). A lot of people reside at that end of Carson Street, and it would be nice to maximize the opportunities of this great space. With all of the closings in there, something needs to be done!
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