They do a pretty good job here. No one is pressuring you to buy anything or upgrade services that you don't want or need. I went to inquire about the new Iphone and they gave me the skinny. Why wait in line and go through the crazy madness when you can pre-order online. Plus I was due for an upgrade. It was a flawless system and caused me Zero heart burn.
I have been here in the past to replace products or order accessories and they always take care of me. For a cellphone spot they earn an easy 4 stars.