Ordered burgers and fries for me and spouse, sundaes for the kids. They provided the sundaes right away. 15 minutes pass, no sign of our burgers and fries. I ask at the window: no one has started the order, no one knows who plans to cook the order, no one appears to care about filling the order. Everyone shrugs, seems confused and disinterested in selling us food. So, I ask for a refund, which was provided. I suggested to the teen worker that, "This is typically the point in the transaction where you apologize for having ruined my experience/botched my order/ and at least apologize." I got another shrug. Very bizarre - they lost about $20 due to not feeling like turning on the grill. The one plus was that the hyper-sexual disco lyrics were quiet this day, so I didn't have to explain any of the double-entendres to my kids. So, there's that.