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| - Went last night with my husband and two friends. This was the first time there for all of us and we were excited! We made reservations for 7:30pm and showed up a couple of minutes prior. Beautiful bar area outside of the restaurant proper, gorgeous lobby at the hotel. There was no one at the host stand and we waited...waited...waited. A line of other diners formed behind us and someone finally came over. That's when we were informed that it was going to be a twenty minute wait *with* our reservation. Okayyyyyy. There appeared to be about three tables inside with customers, lots of empty space. We were not given any reasoning for the wait. We stepped aside and watched as the groups behind us were told about the same, and they walked away looking confused as well.
When we were seated outside, water was brought and drinks ordered. Drinks came, we ordered a couple of starters for the table. Food was ok, nothing remarkable. We put in our dinner order and I was told they were out of my choice. Cool, a heads up would have been nice when our server had come over the first time. Picked a different meal and moved on.
Here's where it went off, water was never refilled and it was a warm night. Server never offered to take orders for another round of drinks. When our meals came out, they were brought by another staff member who noticed our drinks were empty and offered to put in an order for another round. We all said yes and ordered, also asking for more water. Water never showed, nor could we find anyone to ask. A group was sat behind us and at one point one member of their party went inside to grab a server. Our drinks came after we had completely finished our meals. After about ten minutes after finishing the drinks finally showed andIt was our server stated that round was in the house. we asked if they were short staffed and she said that they were and that they hadn't expected so many people as there were only four reservations on the books. The hell?? It was a Friday night, the restaurant sits off a hotel lobby with a great bar (and the bar was busy), and the restaurant is understaffed?? Time to get it together people. Honestly, not sure we will come back. Decor is beautiful, but the food was just ok and service lacking. Honestly, if they had just stated up front that they were short staffed, not a problem. However, with no communication, barely there servers, and basic things like refilling waters, it wasn't that great.
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