I'm a first time mom and we brought our son to Dr Stephens because of a recommendation from our labor and delivery nurse.
Dr Stephens does not listen to your questions and does not give clear instructions. As a mom you want to make sure you have all of the information needed to take care of your child. We left more confused then when we went in. She told me my son had thick blood. When I asked what that means she said don't worry about it and hit me. Wtf? Why did you bring it up and then leave me with no explanation as to why it was or wasn't a concern. I was also in the middle of asking her a question about my son's skin rash and she said I'll be back in 10 minutes and walked out of the room. Hello! Can I get an answer...what are we paying for?!?
I was also extremely appalled by the way she talked to her staff. When my son was being circumcised her staff member that was helping us was warm and kind and was answering our questions. Dr Stephens came in and barked orders at her. Very upsetting. Treat your staff with some respect!
And lastly the staff calls multiple times to confirm appointments but never leaves messages. They just blow up your phone but never leave a message. Very unprofessional.
Needless to say we are going elsewhere.