Very friendly and informative staff that really do care about the well being of your pet and not as much about the amount of money coming out of your pocket. The doctor recommended watching the sores rather than trying to pressure us into getting an expensive skin sample right away. I really respect that because she had an idea of what it might be and said, "let's watch it" when I am normally use to "we need skin samples and that will be $200 please and thank you.