They get 3 stars for the great job they did last year, but as of right now I've been awaiting an estimate for almost a month. I've had people on 2 separate occasions tell me they would get back to me, one the same day & one by the end of the week.
That being said I am now looking at other companies to come and take care of our tree trimming. It's a bummer because they did good work last year, but my business can't wait around forever..... :-(