Okay so Allison is the absolute best!! She is amazing and I am IN LOVE with my hair. I've been to her three different times with different colors that I've wanted (apparently I'm indecisive lol). They've all turned out great though. It started out with a dark shadow root w/ icey blonde, to all over blonde, & now silver! Long story short people - she's great, but if you want a HUGE change in your hair color understand that it doesn't happen over night usually. It can take time if you want to play it safe and not completely damage your hair in one sitting. Have patience and she will take good care of ya!!