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  • I definitely had my doubts with what seemed like overall disorganization of this place. They are the definition of having a "method to the madness". Really, they just don't follow the corporate America scheduling system that generally fails anyway. I was referred to them by a classmate of mine that has lived here 4 years. With the sounds my car was making, I anticipated $1000's of damage. They couldn't figure it out the first time I was there but looked it over and made sure that the noise wasn't posing any danger given a lengthy trip up to Wisconsin being made. He didn't charge me a thing after checking it out top to bottom. After that trip (and having it checked out in Wisconsin also to no avail), the sounds got worse. I took it back in, they made a quick fix solving one issue. I asked how much the damage was for today and he replied that it 'took him two minutes' to fix one noise but had to order another part for it to fix everything else. Didn't charge me a thing. So now, after now three visits to them, I am completely sold. Tim is great. Arlene is great. The mechanics know what they're doing. Tim has each time, driven around in my car with me to make sure that I am satisfied with what's done. Never once has this been done at any other mechanic I've been to - I've just assumed that it's all better. My final bill was considerably less than others when compared online and in phone call inquiries. I will always go back to them as long as I live in Pittsburgh. And I recommend you do the same. I mean really, how many businesses have a straight, 5-star rating across the board?
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