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  • Horrible customer service! I love the product at Michaels but the last 2 times I have been in I have had such unpleasant employee interactions. There are never employees on the sales floor to help me and the cashiers have such bad attitudes it makes me not want to come back. Most recently the cashier was irritated when I had a coupon from my email on my phone (which stated I could have it scanned from my phone in store). She made it very clear she was irritated because it wouldn't scan and even tried telling me it wasn't valid when it clearly was. And eventually the couple scammed. If I didn't need the items I was there to buy for my wedding, I would have said nevermind! I hoped coming in this last time it would be better than the experience before but I was mistaken. If you can get what you need at hobby lobby, go there. Much better customer service!
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