This is a review of an order I placed on their website. I placed this order on 12.12.17 and it was promised by 12.20.17. I made an inquiry on 12.19.17 on the status. Out of the blue I receive a 4.93 refund for an unexplained reason and the following response.
"Thank you for your recent order D651B-L4A17-1J6. Unfortunately, due to unanticipated production issues, your order hasn't shipped yet and your delivery will be slightly delayed. Please know we're doing everything we can to get your order to you as quickly as possible. We expect your item to be delivered by 12.25.2017 and as soon as it ships we'll send you a confirmation email."
This was not the case. No one was working on my order at all. When I inquired again after the new year about the status I was told the "production team" thought my order was cancelled (I had cancelled envelopes) and I could expect it by 1.10.18 at no additional charge, as if that is special - I'd already paid for it! When I asked for an additional discount, if not a full refund to compensate for their error, they flatly said no.
I have been a Vistaprint customer for over 10 years and have never received such poor customer service, lip service and lack of appreciation for being a customer. My view of Vistaprint is currently colored and I do not know if I can continue using their services.