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  • So last February I bought a couch for $1500. I was moving homes and they told me it would take 2-4 weeks to physically get the couch. No big deal. We weren't moving for a month. Well 9, no joke 9 weeks later we finally got the couch. Btw, every time I would call and see where my couch is they would put me on a direct line to a supervisor. The catch is you LITERALLY will not speak to a supervisor. They put you on a voicemail waiting call list. Personally I think this is cowardly. And it usually took 2-3 business days to finally reach me back. Well after sitting on my floor for over a month I got the couch. Well now it's a few months later and my dog chewed one of the cushions (not their fault). So I called to see how much it costs to either have it fixed or to just fork up the money and pay for a new one. I know it would prob cost an arm or a leg but beats spending another 2k in a couch. Well can you guess what they said?!?!? WE CANT HELP YOU. YOUR ONLY OPTION IS TO BUY A NEW COUCH. BTW they do have a repair service but only if you buy the extended warranty. Well I didn't buy the extended warranty so I told them to charge me double. And of course they said I can not be helped. THIS COMPANY SUCKS WITH CUSTOMER SERVICE!!! BEWARE IF YOU SHOP HERE!! I hope they reach out to me. I am a general manager for a company who does over 75 million a year. I would never treat my customers this way.
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