I hired Ky-Ko about 7 years ago to get rid of our pigeon problem. They were successful at the time doing so by putting up spikes at the area it was nesting. Just about 2 months I called upon them again because the spikes broke off and we have the pigeon problem again. Since the were originally the company I contracted with to get rid of the pigeons, I believed they would help me again. When I called them they were very nice and I gave me a quote for what I thought was to eradicate the pigeons again. They claim "The net above the door is shredded and needs to be replaced,some of the wires on the roof are down need to replace all of them to get the 3 year warranty, there is a window ledge in the back that needs spike. ten cleaning on treated areas". I believe I was contracting with professionals to get rid of the birds so I agree.
After their completion of the job, the pigeons remained. Instead of putting enough spikes to eradicate and prevent the pigeons from nesting on my roof, they merely replaced what was there in the hopes they would go away. The pigeons just scooted down past the spikes.
I complained what they did not not work and that I still have a pigeon problem. They said I need to pay for work that was done before they can do further. But why would I pay for work the didn't solve my problem. I told them I would pay them if they do as I contracted and that is to get rid of the pigeon pests. Why would I call them unless I want to get rid of the pigeons. They said they are gave me an estimate on just replacing the spikes. I don't care about whatever needed to be done but only to get rid of the birds, whether it have been to put netting all around the roof. They are the professionals and should be the ones to recommend the necessary means for eradication.
So now I still have the birds.......I highly recommends not contracting with them.