Trans Canada rental NOT E-Z rent-a-car
I booked a last minute rental from this company for one week because the original company I rent from (Zoom, they're amazing) was out of cars.
I ended up paying $40 extra for the rental.
From the time of pick up I knew I wouldn't be renting from them again. I went in to pick up the car and the rep at the counter seemed unorganized and untrained. As usual, he requested my license and credit card to start processing the booking. I provided both. He then turned around to do some thing and turned back to me asking for my credit card... I told him I already gave him both and he asked me if I was sure. I'm a regular renter so I already know the process and as soon as I reach the counter I take out both to hand it off. He was adamant that I didn't give him my card and proceeded to search the desk. After about 5 minutes he finally found my credit card.
I went out with another man to check the car and it was filthy. INSIDE. There were two scratches on the car and the gas tank was at one tick under half. He almost didn't mark the scratches and marked the gas down as half. Since I had to rush to work I couldn't be bothered to mention it. I sure as hell should have.
Upon returning the car there was NOONE at the counter so this time I had to wait for someone to be called to come back to the counter (8 mins, I had messaged my boyfriend when I went in and when the rep came so I know the length of time). He came in lazily, I asked him for the total and while looking at the screen he said he would tell me shortly. He went to check the car and came back in to tell me it's under half, one tick. I told him that was exactly how I received it but that's ok and asked what the charge was. Again he didn't know. Few more minutes passed, the gas was $6.62 and I was given my total $180.62, $20 more than what I had booked it at.
Let's just say I will NEVER book with this company again. They're unorganized, inefficient, the cars are dirty they will tell you that you're getting more than you really are and the employees seem lackadaisical.
Good luck!