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| - Mullins is the worst rental company I've ever experienced in the Madison area. I have rented from a wide array: Smith, MPM, Oakland, etc. and had few to no issues. However, Mullins goes out of their way to be unhelpful. Examples:
Our apartment was definitely not cleaned prior to us moving in. There had obviously been constructions crews in and out so there were paint spills, plaster dust, nails on the ground, and just general grossness from the last inhabitant that weren't cleaned, including a dead mouse! I contacted them, they apologized profusely, said they would get a crew in ASAP. The crew supposedly came and cleaned but this definitely did not happen as nothing changed. I contacted them again. They apologized again. A crew supposedly cleaned again, but they definitely did not as the most obvious uncleanly spots were still there. I called again. They offered to get our carpets shampooed. So, our otherwise unclean apartment then had wet carpets and reaked of chemicals. We forfeited at that point and just moved our stuff in and cleaned ourselves.
In the first month after moving in a lot of fun surprises followed:
-The basement leaks when it rains. The basement is full of old crap that other tenants have left behind and Mullins never removed. All of the stuff got moldy. We had to call multiple times in order to get them to come clean out the basement, fix the leak, and remediate the mold. In the meantime 2 of 3 occupants had very unpleasant allergies.
-The counter next to our sink clearly had significant water damage. It was detached from the rest of the cupboard beneath it and there was significant mold between the counter top and the cupboard.
-The pipes for our toilet were evidently very rusty as the water started coming out brown.
-The bottom of our shower is cracked.
-The house was generally in an awful condition that they'd tried to cover up with a few coats of paint. Now that we've lived there longer, that paint is now chipping off due to the shoddy quality of their work.
In addition to the physical issues with our apartment, I can't say enough negative things about the management of Mullins. They've "lost" my rent. They also claimed we didn't pay one portion of our security deposit, even though we did. If you do live with them, keep meticulous records of your payment! Instead of reaching out to me when they didn't have my rent, they just sent us an eviction notice. When I went to the office to sort the issue out they swore they contacted me and I confirmed they had the right contact information but I received nothing. The most annoying part is when you call they're so fakely nice and apologetic when in reality they will do nothing to fix your problems and continue to operate poorly.
If you're like me, you probably read these bad reviews and think "I just need somewhere cheap to live on the isthmus, I can suck it up for a year." DO NOT MAKE THAT MISTAKE-- they will make your life miserable for the year you live in one of their properties.
The only positive that I will give them is they have cheap parking that I've had no issues with. I would rent parking from them again. Also, their maintenance men are friendly and considerate of your living space.
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