These guys are far and above any company I have dealt with in customer service, overall value,and quality. My water heater began leaking Wednesday, I called them Thursday morning about 0800, and before noon my wife called to inform me that the water heater was installed and working, and all this at a good price. I have some rental houses and they take care of them as well with the same service and quality level in Air Conditioning. Why cant all businesses be like this?