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  • Let me first mention, I do not have a problem with the organization Petco. I have been to several of the other Petco stores located in the Phoenix Area and they have been just fine. However Laveen Store is another story... Here is my experience: I placed a phone call to Petco to get my dog groomed. I was told there was availability today (Sunday). As the employee continued to ask me questions and I was placed on hold several times (several minutes each). Once I answered the last question the employee then states that he can fit me in on Wednesday. Of course this comes as a surprise since I asked if there was availability today and he had said yes. Therefore why would I wait until Wednesday? So the next thing out of my mouth is I really like to get him in today and you said you had availability. He asks me to hold on again and comes back with no explanation. I said this is ridiculous you either have availability or you don't. I call back and speak to the customer service person. I tell her the She offers to get my puppy in today and I said no I don't think so not after the scenario that took place. I don't trust them with my puppy. She says, (and let me quote this) "They are professional" HA!!!!!! Well I guess I am an idiot since the way I was treated was rude and I won't take a chance with my puppy. Here is my favorite line from the customer service person...then why are you calling? story and tell her why they lost my business. I explain she needs to know about how her employees are acting and maybe can do something about the situation. She states well he is new. I said.....OK but that doesn't explain why they did that. Well let's see, It is probably a good idea that you know what is going on in your store and get it fixed otherwise you will continue to lose good customers like myself. She said well you said I can't do anything for you. I said that's probably why you will be out of business and out of a job. There is only one pet store in Laveen and I prefer to drive up to Dysart or 75th Ave versus going back to your store. Don't you think you need to tell the District Manager or Store Manager so you can get it fixed. If you don't know about how your customers are being treated you can't fix it. Obviously this customer service person needs to go through training too. She must be new. LOL :)
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